Michelle
Junior Member
Marketing Coordinator
Posts: 58
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Post by Michelle on Aug 24, 2015 11:02:56 GMT -5
CONNECTIVITY OUTAGE UPDATE: MY VISION EXPRESS CLOUD - Incident Details - All external access to our primary Datacenter was down and remote desktop was not available for any device in that location. Emergency plan was enabled as soon as the MVE Infrastructure team lost access to the resources on the FLL Data Center and all MVE departments were notified of the outage. We contacted our facilities provider in order to resolve the issue. The Internet Service Provider was able to confirm there was a problem with their service which was immediately affecting any external access to our Cloud Infrastructure. MVE Infrastructure team is currently investigating the ISP failover policies to review the reason the ISP failover did not happen as expected.
- Service Affected - Outage for all external users trying to connect to MVE.
- Outage Start - 8/24/15 - 11:50AM EST
- Outage End - 8/20/15 - 12:05PM EST
- Duration of Outage - 15 minutes
- Impact - Urgent
- Remediation Plan - Further investigation from our ISP is required and there is currently a high priority ticket entered with their escalation network team. Our Cloud Infrastructure team is currently reviewing the ISP failover policies in the event this occurs again, all traffic should be routed to the secondary ISP.
If you have any questions or concerns, please contact our My Vision Express Cloud Support team at 1-877-882-7456, Option 5 or email Cloud Support at webhosted@myvisionexpress.com. Thank you for choosing My Vision Express Cloud for your practice.
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