Board Threads Posts Last Post
No New Posts Enhancement Requests

Discuss enhancements with other members of the MVE community.

15 21 PLEASE considering adding a drop down tab for ORDER STATUS
by tthtanda
Sept 24, 2018 12:51:59 GMT -5
No New Posts Important Announcements & Events

Important announcements from My Vision Express. Events in which it participates.

36 36 HOLIDAY SUPPORT: Independence Day
by Michelle
Jun 30, 2016 17:13:48 GMT -5
No New Posts Miscellaneous Topics

Topics that do not fit anywhere else.

by opticalammonium
Nov 27, 2017 2:13:24 GMT -5

Installation and Setup

Board Threads Posts Last Post
No New Posts Cloud

For MVE Cloud users. Topics on remote desktop (RDS) connectivity and configuration, and cloud services in general.

24 30 Why can't we unlock our exam charts in Build 180210
by tthtanda
Sept 21, 2018 19:43:49 GMT -5
No New Posts Local Installations

For users installing My Vision Express on their own in-house server.

4 15 Windows 10 compatible?
by Dr. Seth B.
Mar 29, 2016 11:38:57 GMT -5


Board Threads Posts Last Post
No New Posts Patient

Management of patient accounts, demographics information, intake forms, health information, optical prescriptions, interactions, recalls etc.

Sub-board: Communications

0 0 No posts have been made on this board.
No New Posts Inventory

Inventory setup and management.

Sub-boards: Catalogs, Distribution Center

1 5 Lens Inventory
by opticalammonium
Nov 29, 2017 22:17:17 GMT -5
No New Posts Calendar

Appointment scheduling, wait-lists, physician availability, etc.

2 2 New calendar in the 2014 Build 150908
by xavieroptical
Apr 5, 2016 9:14:08 GMT -5
No New Posts Exam

Exams, Electronic Health Records (EHR) and Meaningful Use

4 4 Patient Portal
by deb
Dec 15, 2017 8:25:38 GMT -5
No New Posts Order

Point of sale (POS) for optical material and professional services; promotions and discounts; Checkout; and After Sales.

1 1 History for POS?
by timothy
Jan 12, 2016 18:09:46 GMT -5
No New Posts Insurance (U.S.)

Pricing insurance orders; creating and submitting claims; and posting batch payments and ERA files.

Sub-board: Clearinghouses

6 12 VSP Integration
by avc
Jul 11, 2016 16:27:20 GMT -5
No New Posts Insurance (Canada)

Integrations for Alberta Health Care Insurance Plan (AHCIP), Medical Services Plan of British Columbia (MSP), Manitoba Health, Ontario Health Insurance Plan (OHIP) and Saskatchewan Health Services (SASK)

0 0 No posts have been made on this board.
No New Posts Staff Management

Employee management; including clocking in/out, messaging, assigning tasks and limiting access through security groups.

0 0 No posts have been made on this board.
No New Posts Customizer

Customize screens, receipts, lab copies and other printouts.

1 6 History - Orders
by MJVaske OD
May 9, 2016 12:09:01 GMT -5


Board Threads Posts Last Post
No New Posts Equipment Interfaces

Integration of diagnostic equipment and meassuring devices.

3 6 Support Update: XCharge Service Restored
by Michelle
May 20, 2015 16:36:24 GMT -5
No New Posts Ophthalmic Labs

Integrating with labs to order optical material electronically.

0 0 No posts have been made on this board.
No New Posts Signature Capture

Capturing patient signatures electronically for consent forms.

0 0 No posts have been made on this board.

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Last Updated: PLEASE considering adding a drop down tab for ORDER STATUS by tthtanda (Sept 24, 2018 12:51:59 GMT -5)
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hroptical: I am using the build 150406, when we updated it removed the tax from automatically calculating on contact sales. How can we get this to add back on? Oct 16, 2015 17:22:37 GMT -5
nwm: Are previous recorded webinars available for viewing online somewhere? Oct 28, 2015 20:33:37 GMT -5
jan: I have a question and not sure how to use this forum. There doesn't seem to be any support helping us today...we sent a patients balance to the patient account. How do we transfer back to insurance balance? Dec 4, 2015 10:49:44 GMT -5
jan: how does anyone handle secondary insurance after you hear from the primary? We applied balance to secondary and the amount is not showing on our daily balance for total amount of to you fix that when you have to balance at the end of the day Dec 4, 2015 10:52:01 GMT -5
tthtanda: First time posting, not sure if this is the correct place for a suggestion, but here goes: PLEASE consider ADDING A "SPECTACLE ORDER HISTORY" under the Refractive Section, just like you have the "CL Order History" tab under the Contacts tab Dec 7, 2015 20:52:04 GMT -5
diamondeyecare: Is there a patient survey module available Dec 7, 2016 12:41:55 GMT -5
meghanmv3: Any recorded webinars are available under the 'Webinars' tab within the Support Central Page. Here is a link to current webinars: Feb 6, 2017 12:49:42 GMT -5
tthtanda: Does anyone use optical lab integration in MVE and if so, which lab, please? We want to order jobs directly through Digital Eye Lab, but it seems we have to go through Vision Web to do so.... Does anyone out there have any experience? Jul 17, 2017 15:32:16 GMT -5
kristen1: Does the Text option as part of Patient Communications allow the patient to text back and forth with the doctor's office reception staff? Sept 27, 2017 16:00:06 GMT -5
tom: I am a newbee to the program and have an inventory question. I have a bar code scanner and am able to print frame labels. I also have spectacle lenses with bar code assignments. The question is can I print the bar code assignments, if so how? Jun 5, 2018 17:40:21 GMT -5
ctnetman: Im New to the program, Tax collection receipts summary are my confusion today. On the summary sheets, the tax collected are not available. All I see are totals for all orders taken in and no totals just for delivered transactions which is what I need to f Jun 20, 2018 18:37:09 GMT -5
sheilsy: Hi Tom Jun 21, 2018 15:41:15 GMT -5
tom: Hi sheilsy, Jul 18, 2018 17:20:57 GMT -5
tom: I have studied the summary sheet and the tax total includes all orders and not just what has been picked up and paid. For example I put in an order and it showed up in the tally. I need to understand maybe the filters or setup features to get actual tax. Jul 18, 2018 17:24:19 GMT -5
russellcaod: Anybody home?? Sept 17, 2018 12:30:58 GMT -5
tthtanda: Does anyone know how to unlock their exams? New docs with new passwords have no way to get back in to a locked chart on the same day.... Sept 21, 2018 19:46:51 GMT -5