Post by Michelle on Aug 21, 2015 9:28:35 GMT -5
MY VISION EXPRESS CLOUD
If you have any questions or concerns, please contact our My Vision Express Cloud Support team at 1-877-882-7456, Option 5 or email Cloud Support at webhosted@myvisionexpress.com.
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- Incident Details - All external access to our primary Datacenter was down and remote desktop was not available for any device in that location. Emergency plan was enabled as soon as the MVE Infrastructure team lost access to the resources on the FLL Data Center and all MVE departments were notified of the outage. We contacted our facilities provider in order to resolve the issue. The Datacenter provider's networking team was able to identify a problem on their networking equipment that immediately affected external access to our server infrastructure. Respective change was applied on the Datacenter provider's router and the port errors were immediately gone. Connectivity was stable once more after this change was made.
- Service Affected - Outage for all external users trying to connect to MVE.
- Outage Start - 8/20/15 - 3:30PM EST
- Outage End - 8/20/15 - 4:10PM EST
- Duration of Outage - 40 minutes
- Impact - Urgent
- Remediation Plan - Further investigation from our Datacenter provider is required and there is currently a high priority ticket entered with their escalation network team. A setting change on Datacenter provider's router resolved the issue and there needs to be an explanation on why a setting needed to be changed on their routers for these CRC errors to be resolved. Upon investigation we will put in a place a plan to avoid these problems from happening if they are within our control.
If you have any questions or concerns, please contact our My Vision Express Cloud Support team at 1-877-882-7456, Option 5 or email Cloud Support at webhosted@myvisionexpress.com.
Thank you for choosing My Vision Express Cloud for your practice.