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newBookmarkLockedFalling Microsoft® Windows® 10 Compatibility Notice
Michelle 2 1,635 by Michelle
Aug 7, 2015 9:49:42 GMT -5
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newBookmarkLockedFalling Why can't we unlock our exam charts in Build 180210
tthtanda 0 542 by tthtanda
Sept 21, 2018 19:43:49 GMT -5
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newBookmarkLockedFalling Any thoughts why this might be happening?
aaronpawlak 0 596 by aaronpawlak
Jan 22, 2018 6:40:24 GMT -5
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newBookmarkLockedFalling INCIDENT RESOLVED: My Vision Express — Cloud Services
Michelle 0 776 by Michelle
Jul 5, 2016 11:06:27 GMT -5
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newBookmarkLockedFalling Software Update: MVE Cloud Application, Build 160216 Patch
Michelle 0 974 by Michelle
Mar 21, 2016 10:23:59 GMT -5
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newBookmarkLockedFalling Installation Integration Fee
Keith 0 521 by Keith
Jan 18, 2016 11:36:39 GMT -5
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newBookmarkLockedFalling Maintenance Notice: My Vision Express Cloud
Michelle 0 733 by Michelle
Jan 7, 2016 15:14:45 GMT -5
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newBookmarkLockedFalling Maintenance Notice: My Vision Express Cloud
Michelle 0 677 by Michelle
Dec 31, 2015 11:02:13 GMT -5
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newBookmarkLockedFalling Cloud Connectivity Issues: 12/30/2015
Michelle 0 942 by Michelle
Dec 30, 2015 13:58:06 GMT -5
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newBookmarkLockedFalling Notice: Issues Logging Into My Vision Express Cloud
Michelle 1 1,955 by tthtanda
Dec 7, 2015 21:11:13 GMT -5
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newBookmarkLockedFalling Intermittent Cloud Connectivity Issues
Michelle 2 1,205 by Michelle
Sept 24, 2015 14:57:17 GMT -5
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newBookmarkLockedFalling UPDATE: Cloud Connectivity Issues
Michelle 0 1,340 by Michelle
Aug 24, 2015 11:02:56 GMT -5
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newBookmarkLockedFalling CONNECTIVITY OUTAGE UPDATE
Michelle 0 1,478 by Michelle
Aug 21, 2015 9:28:35 GMT -5
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newBookmarkLockedFalling Cloud Connectivity Issues: RESOLVED
Michelle 0 944 by Michelle
Aug 20, 2015 14:40:43 GMT -5
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newBookmarkLockedFalling Notice: Issues Logging Into My Vision Express Cloud
Michelle 0 3,054 by Michelle
Jul 13, 2015 11:42:51 GMT -5
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newBookmarkLockedFalling Cloud Maintenance: Friday, July 11, 2015
Michelle 0 953 by Michelle
Jul 10, 2015 14:31:53 GMT -5
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newBookmarkLockedFalling Cloud Maintenance: Friday, July 11, 2015
Michelle 0 769 by Michelle
Jul 10, 2015 14:30:38 GMT -5
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newBookmarkLockedFalling Cloud Maintenance: Thursday, May 21, 2015
Michelle 0 958 by Michelle
May 20, 2015 13:23:55 GMT -5
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newBookmarkLockedFalling Cloud Maintenance: Thursday, May 21, 2015
Michelle 0 1,018 by Michelle
May 20, 2015 13:23:11 GMT -5
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newBookmarkLockedFalling Cloud Maintenance: Wednesday, May 20, 2015
Michelle 0 866 by Michelle
May 19, 2015 15:20:41 GMT -5
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newBookmarkLockedFalling Cloud Maintenance: Wednesday, May 20, 2015
Michelle 0 1,119 by Michelle
May 19, 2015 14:58:56 GMT -5
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newBookmarkLockedFalling Scheduled Cloud Maintenance: May 17, 2015
Michelle 0 834 by Michelle
May 15, 2015 13:57:21 GMT -5
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newBookmarkLockedFalling Scheduled Cloud Maintenance: May 17, 2015
Michelle 0 1,105 by Michelle
May 15, 2015 13:56:28 GMT -5
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newBookmarkLockedFalling Windows 10 is coming
michaeldavis 1 933 by Erica
May 7, 2015 13:50:24 GMT -5

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For MVE Cloud users. Topics on remote desktop (RDS) connectivity and configuration, and cloud services in general.
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hroptical: I am using the build 150406, when we updated it removed the tax from automatically calculating on contact sales. How can we get this to add back on? Oct 16, 2015 17:22:37 GMT -5
nwm: Are previous recorded webinars available for viewing online somewhere? Oct 28, 2015 20:33:37 GMT -5
jan: I have a question and not sure how to use this forum. There doesn't seem to be any support helping us today...we sent a patients balance to the patient account. How do we transfer back to insurance balance? Dec 4, 2015 10:49:44 GMT -5
jan: how does anyone handle secondary insurance after you hear from the primary? We applied balance to secondary and the amount is not showing on our daily balance for total amount of checks...how to you fix that when you have to balance at the end of the day Dec 4, 2015 10:52:01 GMT -5
tthtanda: First time posting, not sure if this is the correct place for a suggestion, but here goes: PLEASE consider ADDING A "SPECTACLE ORDER HISTORY" under the Refractive Section, just like you have the "CL Order History" tab under the Contacts tab Dec 7, 2015 20:52:04 GMT -5
diamondeyecare: Is there a patient survey module available Dec 7, 2016 12:41:55 GMT -5
meghanmv3: Any recorded webinars are available under the 'Webinars' tab within the Support Central Page. Here is a link to current webinars: support.myvisionexpress.com/index.php?/Knowledgebase/List/Index/138/webinars Feb 6, 2017 12:49:42 GMT -5
tthtanda: Does anyone use optical lab integration in MVE and if so, which lab, please? We want to order jobs directly through Digital Eye Lab, but it seems we have to go through Vision Web to do so.... Does anyone out there have any experience? Jul 17, 2017 15:32:16 GMT -5
kristen1: Does the Text option as part of Patient Communications allow the patient to text back and forth with the doctor's office reception staff? Sept 27, 2017 16:00:06 GMT -5
tom: I am a newbee to the program and have an inventory question. I have a bar code scanner and am able to print frame labels. I also have spectacle lenses with bar code assignments. The question is can I print the bar code assignments, if so how? Jun 5, 2018 17:40:21 GMT -5
ctnetman: Im New to the program, Tax collection receipts summary are my confusion today. On the summary sheets, the tax collected are not available. All I see are totals for all orders taken in and no totals just for delivered transactions which is what I need to f Jun 20, 2018 18:37:09 GMT -5
sheilsy: Hi Tom Jun 21, 2018 15:41:15 GMT -5
tom: Hi sheilsy, Jul 18, 2018 17:20:57 GMT -5
tom: I have studied the summary sheet and the tax total includes all orders and not just what has been picked up and paid. For example I put in an order and it showed up in the tally. I need to understand maybe the filters or setup features to get actual tax. Jul 18, 2018 17:24:19 GMT -5
russellcaod: Anybody home?? Sept 17, 2018 12:30:58 GMT -5
tthtanda: Does anyone know how to unlock their exams? New docs with new passwords have no way to get back in to a locked chart on the same day.... Sept 21, 2018 19:46:51 GMT -5
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